When Westrock Coffee set out to unify its scattered operations—from legacy plants to new facilities—it faced a familiar problem: too much data, too many silos, and not enough visibility.
That changed with SafetyChain.
What started as a digital transformation in quality soon blossomed into a plant-wide culture shift, resulting in fewer errors, stronger reporting, and smarter decisions at every level.
The flexibility of SafetyChain was something that we wanted. So we took the jump, and we have not looked back since.
Creating Clarity by Sharing the Value of Data
Westrock needed a platform that could:
- Capture real-time data across departments
- Break down communication barriers
- Empower frontline operators and executives alike
SafetyChain delivered all of that and more.
Leaders invited operators to play an active role in the transition to SafetyChain. They sought to better understand operator challenges and opportunities for improvement, as well as their needs and wants from a documentation standpoint. The goal was to put an end to paper-chasing while simultaneously enhancing visibility, communication, and efficiency.
With every step spelled out clearly in the process form, operators no longer had to hunt down supervisors every time they encountered an issue. Everyone began exercising autonomy and working more independently, knowing that the system would guide them to correct any issues that arose.
This new approach quickly delivered results, including labor savings, productivity boosts, and error-free reporting.
From Siloed to Synced Across the Facility
Westrock now uses SafetyChain’s facility data and reporting features across departments:
- Food Safety: Dashboards fuel discussion around Good Manufacturing Practices (GMP) and other key topics.
- Quality: Early detection of microbiological risks reinforces the company’s commitment to delivering safe, high-quality products.
- Operations: Downtime trends related to sanitation and other safety issues are now visible and actionable.
- Warehousing: Product status monitoring, along with improved inventory and disposition management, speeds decision-making and reduces financial loss.
- Compliance: Live monitoring of environmental conditions ensures compliance to product and workforce safety requirements.
- Sanitation: ATP trend analysis improves cleaning standard adherence and effectiveness.
- Maintenance: Monitoring of chemical usage uncovers cost-saving opportunities.
SafetyChain has been a transformative force in our facility, addressing critical challenges such as real-time data capture, datadriven decision making, efficiency gains, continuous food safety monitoring, instant access to traceability, and document review and control.
Synchronized Metrics Replace Executive Guesswork
Westrock has leveraged SafetyChain to create monthly reports that enable their executive teams to focus on key metrics that impact their business the most.
Westrock’s leadership now tracks:
- GMP trends
- Deviations and their resolutions
- Customer complaints and holds
- Cost-of-quality metrics
- Site-specific issues and trends
All in real time. All in one platform.
With these detailed insights, Westrock executives have the information they need to make decisions confidently.
With data comes information. It’s what we do with the information that we’re collecting that will drive success – whether it’s saving in terms of labor, streamlining processes, or cutting out bad suppliers.
What’s Next for Westrock?
As Westrock continues to leverage SafetyChain to streamline their processes, they’ll prioritize customer audits and reporting, and plan to drill down into more detailed information, such as cost of quality insights. They also plan to pursue more API integrations from production, using real-time data to identify bottlenecks.
Westrock’s ultimate goal is full cross-facility standardization—so that any team, anywhere, can make better decisions, faster.
Are You Ready to Achieve Similar Results?
Trusted by over 2,500 food and beverage manufacturing facilities, SafetyChain unifies production and quality teams with real-time insights that drive performance and eliminate paper and point solutions.
Schedule a demo and see firsthand how SafetyChain can eliminate manual quality and compliance processes and give you real-time visibility across facilities.
